Shipping policy

Shipping Policy

Thank you for shopping with Naia. Please review our shipping policy below.

Processing Time

All orders are processed within 1–3 business days. Orders are not shipped or delivered on weekends or holidays.

Shipping Rates & Delivery Times

Shipping rates are calculated at checkout based on your location and selected shipping method. Estimated delivery times will be provided at checkout and may vary depending on the carrier.

Shipping Confirmation & Tracking

Once your order has shipped, you will receive a confirmation email with tracking information.

Customs, Duties & Taxes

Naia is not responsible for any customs fees, duties, or taxes applied to international orders. These charges are the responsibility of the customer.

Incorrect Address

Please ensure your shipping address is entered correctly at checkout. We are not responsible for orders shipped to an incorrect or incomplete address provided by the customer.

Lost or Delayed Packages

Naia is not responsible for shipping delays caused by the carrier. If your package is marked as delivered but not received, please contact the carrier directly.

Damaged Items During Shipping

If your order arrives damaged, please contact us within 48 hours of delivery with photos so we can assist you.

Contact Us

For shipping-related questions, please contact us at info@naiathelabel.