Returns & Exchanges
Returns & Exchanges
We want you to love your NAIA pieces. If something isn’t quite right, we’re happy to help.
Returns & Exchanges
Eligible items may be returned within 14 days of delivery or pickup for an exchange or store credit. We do not offer refunds for change-of-mind returns.
To be eligible, items must be:
- Unworn and unused
- In their original condition
- Free from makeup, perfume, stains, odours, or damage
- Returned with original packaging and tags, if applicable
Items that do not meet these requirements may be refused.
Exchanges
Exchanges are subject to availability. If the shade or item you would like is no longer available, you can choose another available item or receive store credit.
Store Credit
Approved returns can be issued as store credit for the value of the returned merchandise. Store credit does not include original shipping charges.
Return Shipping
Customers are responsible for return shipping costs for change-of-mind returns and exchanges.
Original shipping charges are non-refundable.
Final Sale
Sale, clearance, promotional and items marked Final Sale cannot be returned or exchanged.
Damaged, Defective or Incorrect Items
If you receive an item that is damaged, defective, or different from what you ordered, please contact us within 48 hours of delivery with your order number and clear photos of the issue.
We’ll review the situation and make it right. This policy does not limit any rights or remedies you may have under applicable consumer-protection laws.
Local Pickup Orders
For local pickup orders, please contact us before returning an item so we can arrange an exchange or store credit.
Start a Return or Exchange
Email info@naiathelabel.com with your order number and the item you would like to return or exchange. Please wait for confirmation before sending or bringing anything back.